FAQs

  • What is the return policy?   We will refund or exchange any item that is damaged upon arrival or that has been shipped incorrectly within 5 business days of date delivered. Processing times will depend on your financial institution.   Incorrectly shipped items would be for items shipped in the wrong size, wrong design or wrong shirt color, etc.  Please email rmdesignsva@gmail.com with order # and proof of damage to receive further return instructions. 

 

  • What are the shipping options?    We use UPS and USPS to do all shipping. Both have several different options to choose how fast you would like your items.

 

  • When will I receive my order?  Order processing times do not start until payment has been successful which depending on banks could take up to 48 hours.  Sublimation orders have a 7-10 business day processing time.  Screenprint and Vinyl orders have 7-10 business day processing time.  Embroidery orders have a 8-12 business day processing time.  Business days are Monday-Friday 10-5.  No weekends and no holidays. After processing, your order will be shipped, a tracking number will be provided to the email provided and depending on your shipping method, shipping could take up to 10 business days (especially overseas orders).  Choose shipping method to accommodate how fast you would like to receive your order.

 

  • What do I do if I never received my order?   If you have waited for the appropriate length of processing time and your tracking number does not help you, please email rmdesignsva@gmail.com or use the contact form on this website.

 

  • What if my item is different from the picture on the website?  Under each item in the description you will see a disclaimer at the end.  All mockup pictures are digital images made on a computer and therefore colors can be slightly different depending on monitors, color codes, etc.  Design sizes can also vary slightly as we try to make the mockups as user friendly as possible.  Normal adult size is around 10 inches, Youth size is around 8 and toddler size is around 5. We will not refund or exchange item because colors are not what expected unless you receive a totally different color (you get pink and not white).

 

  • How do I make changes to an order I’ve already placed?  No changes can be made after order is placed so please double-check orders before placing.  We will however exchange items for you if need be with the buyer paying all shipping costs to cover return of wrong item.

 

  • Where are you located?  We are located in the beautiful small town of Smithfield, VA along the Pagan River. Our address is 409 South Church St., Suite E, Smithfield VA 23430.  Our hours of operation are Monday, Tuesday and Friday 10-5, Thursday 1-7 and Saturday 10-3.  We are closed on Sundays and Wednesdays.

 

  • How is the product made? Where do the materials come from?  All information about product materials, etc is listed in the description of each item.

 

  • How do I make sure I order the right size?  Each item includes a picture of the sizing chart of the shirt that is being used for that design.

 

  • How do I contact your company if my question isn’t answered here?  You may use the contact form on this website or email riverbendgifts@gmail.com.
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